Engineers on call now01935 310522
These terms apply to work carried out by Your Drainage Company Ltd ("we", "us"), registered in England and Wales, company registration number 17396336. Our registered office is 7 Hursley Close, Bournemouth, BH7 6SE. You can contact us at yourdrainageco@gmail.com or on 01935 310522. "You" means the customer who asks us to carry out work.
We provide domestic drainage services across Somerset, Wiltshire & north Dorset, including clearing blocked drains, toilets, sinks and manholes, high-pressure jetting, CCTV drain surveys and drain repairs. The work we will carry out at your property is agreed with you before it starts.
We agree a fixed price with you up front, before any work starts. That price covers the work we have agreed with you. If we find something during the job that means extra work is needed, we will tell you and agree any change to the price with you before we carry it out.
Quotes are valid for 30 days.
There is no call-out charge. If we cannot clear the blockage, you do not pay.
Payment is due on completion. For larger jobs we may ask for 50% up front to cover materials and costs, agreed with you before work starts.
We accept cash, card and bank transfer. We do not accept cryptocurrency.
You can cancel a booking before we start work by contacting us. Nothing in these terms affects your legal rights as a consumer, including any right to cancel under the Consumer Contracts Regulations.
Appointments can be cancelled at no charge, though we ask for as much notice as possible.
We carry out our work with reasonable care and skill, and our work is covered by public liability insurance.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to limit or exclude.
If you're unhappy with our work, please tell us as soon as you can by email at yourdrainageco@gmail.com or by phone on 01935 310522. We will look into it and try to put things right.
We aim to acknowledge complaints within 2 working days and to respond fully within 14 days.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute. This does not affect any right you have as a consumer to bring a claim in the courts where you live.